We want you to be completely satisfied with your purchase from our online store. However, if for any reason you are not satisfied, we offer a return and refund policy as follows:
Returns:
- We accept returns of all products within 7 days of the delivery date.
- The item must be in its original condition and packaging, with all tags and labels intact.
- To initiate a return, please contact our customer service team with your order number and reason for the return.
- The customer is responsible for the shipping cost of the return. the amount is 35% of the product price .
- Refund processing time is 30 days.
Refunds:
- Once we receive the returned item, we will inspect it to ensure that it is in its original condition and packaging.
- We will then issue a refund to the original payment method used to make the purchase.
- Please allow max 30 business days for the refund to be processed and reflected in your account.
Exchanges:
- Unfortunately, we do not currently offer exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer service team within 48 hours of receiving the package.
- We may ask you to provide photos of the damage or defect.
- We will provide a replacement or issue a refund, depending on the situation.
Please note that some items may not be eligible for return, such as personalized or customized items. In addition, shipping costs are non-refundable.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team. We are here to help and ensure your complete satisfaction with your purchase.
Mail us at: contact@exoticexpedition.com
